Questions & Answers
A space for settlement service providers, refugee sponsors, and sponsored newcomers to ask questions and share experiences.
Disclaimer: This page provides an opportunity for settlement service providers, refugee sponsors and sponsored newcomers to ask questions and share their experiences. While the platform is monitored by Bridge Together staff, the information shared reflects individual perspectives and contributions. Bridge Together does not guarantee the accuracy, completeness, or reliability of any responses and encourages users to verify information independently where necessary.
Recent Questions
When conflicting information arises, it is helpful to identify the source of each piece of information and verify it through official channels whenever possible. Sponsors, settlement workers, and newcomers should discuss the information together to ensure everyone has a shared understanding. If uncertainty remains, consult authoritative resources or the appropriate government department.
Ideally, sponsors should help connect newcomers with a settlement service provider as early as possible after arrival. Settlement agencies can provide orientation, language assessments, employment supports, housing assistance, mental health referrals, and other services that complement the support provided by sponsors. Early referrals help newcomers access services when they need them most and reduce duplication of efforts between sponsors and service provider
Strong collaboration begins with clear communication and a shared understanding of roles. Consider scheduling an introductory meeting with sponsors, discussing expectations, identifying areas of overlap, and establishing preferred communication channels. Regular check-ins can help address emerging challenges and ensure newcomers receive coordinated support.
Trauma-informed practice involves recognizing the potential impacts of trauma, creating safe and welcoming environments, offering choice and flexibility, and avoiding practices that may unintentionally re-traumatize individuals. Building trust, respecting cultural differences, and focusing on strengths can help foster positive relationships and outcomes.
Regular communication is key. Discuss who will be responsible for specific tasks, such as helping with school registration, employment support, healthcare navigation, or community connections. Clearly defining roles and sharing updates can help ensure support is coordinated and efficient.
A warm referral can be very effective. This may include helping the newcomer schedule an appointment, providing information in their preferred language, explaining what to expect during the first meeting, and, when appropriate, accompanying them to an appointment. Warm referrals often increase engagement and reduce barriers to accessing services.
PSRs are generally eligible for many settlement services funded through Immigration, Refugees and Citizenship Canada (IRCC), including language training, employment services, settlement counselling, community connections programs, and information and orientation services. Eligibility may vary depending on the specific program, so it is always a good idea to confirm with the local settlement service provider.
Sponsors are encouraged to connect newcomers with appropriate community resources and professionals. Depending on the situation, this may include settlement agencies, healthcare providers, legal services, mental health supports, employment programs, or other specialized services. Sponsors do not need to address every challenge alone and can often benefit from partnering with local organizations.